Wyndham City Council decided that it was time to formalise its ICT policy and approach, benchmark its ICT operations, and consult the organisation in developing a 5 year ICT Strategy.

After detailed review of the tenders received, CSS was selected to develop the ICT Strategy for the City.

Undertaking a detailed strategy development, CSS undertook the following:

• A detailed review of previous preperatory processes within Council, including a detailed review of the existing ICT business policies and procedures
• Identification of key strategy objectives and developments
• Council-wide IT Questionnaire providing users with the facility for direct input to the strategic process
• Detailed workshop and follow-up one-on-one review with Council staff
• Benchmarking of Council ICT Services against a series of like organisations
• Development of a detailed set of initiatives prioritised across the 5 years of the strategy period.

Reflecting the local conditions as well as the high-growth nature of Wyndham City, CSS delivered to Council a detailed 5 year strategy with the some of the following key outcomes: 

• 45 specific recommendations incorporating 148 specific project initiatives over the five year strategy period
• Development and formalisation of an appropriate IT Governance Framework for management of ICT initiatives and projects
• Changes to IT unit structure and resourcing to better equip Council to support the implementation of the strategic initiatives
• Adoption of Application Frameworks for long term application development, including detailed technical infrastructure requirements
• Ratification or development of approximately 20 specific policy and related positions.