The City of Greater Dandenong wished to formalise its ICT Strategy for the next 5 years.

CSS was commissioned to deliver a 5 year ICT Strategy for the City, after seeking a series of quotations for the delivery of the Strategy Development.

Undertaking a detailed strategy development, CSS undertook the following:

• A review of the existing ICT business policies and procedures
• Identification of key strategy objectives and developments
• Council-wide IT Questionnaire providing users with the facility for direct input to the strategic process
• Detailed workshop and follow-up one-on-one review with Council staff
• Benchmarking of Council ICT Services against a series of like organisations
• Development of a detailed set of initiatives prioritised across the 5 years of the strategy period.

In completing the strategy development in January 2010, CSS delivered to Council a detailed 5 year strategy with the some of the following key outcomes:

• 91 specific project initiatives over the five year strategy period
• Development and formalisation of an appropriate IT Governance Framework for management of ICT initiatives and projects
• Changes to IT unit structure and resourcing to better equip Council to support the implementation of the strategic initiatives